stubhub charged me for cancelled order

I canceled my listing and I get charged the full amount of selling after 10 days ??? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For more information, please see our StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. StubHub charged me $840 cancellation fee. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. To do so they can charge a penalty of up to 100% of the sale price. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. I reset the email to be use. That was my first and last sale. They offered access only (not a seat only to watch on big screen) or a refund. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. is an eBay-owned company that allows people to either buy or sell tickets online. Stub Hub already has the original purchase amount! The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. At this point I feel Im in trouble. MAB, they definitely charged him that. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Sorry we couldn't be helpful. Its location on this page may change next time you visit. Cookie Notice Hurry up and access DoNotPay from any web browser to check out everything we offer. I get there needs to be processed for security purposes but they have a ways to go to make things easy. Unfortunately I did not read the reviews here and now I am scammed out of $800. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. She says she called and chatted online with StubHub . They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Help us improve this article with your feedback. You state every phone call is recorded for quality. Find more information about authorization holds. . Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. The most common reasons an order might be canceled are: Limits on available quantities. The company does have something they term FanProtect Guarantee in its User Agreement. US and Canada 1.866.788.2482 Toll free. Provided proof of transfer from 8/24/21. Answer (1 of 5): Yes you can. DoNotPay records the details of your purchase to boost your chances of winning the refund. Incurring a charge. Okay. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Lindsay is the author of this solution article. Cancelling a sale is a Very Expensive proposition. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Requested password reset. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Doesn't matter that it happened while you were asleep. No. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. StubHub Reviews 2013-2022. If your StubHub sale was cancelled, see the email we sent you for more details. It was grayed out. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. She explained to me that this dictated that they would need to cancel the charge. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints Our content is intended to be used for general information purposes only. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The guy was horrible and kept saying he understands my problem etc. We purchased tickets on December 29, 2022 for the Broadway show Six. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Simple and easy: Buy and sell tickets in only a few taps 2. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Instead of giving me a refund, they gave me a coupon. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. The seller would net $85.". StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. For obvious reasons, this isnt usually a satisfying compensation. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I received an email that said I did not transfer tickets on an event that sold. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. How do I know I can trust these reviews about StubHub? You will enter your community username and new password and done! When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. FAQ. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Just log into your DoNotPay account using any. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. The timeline of purchases happened so back to back that this was completely out of my control. The tickets were exactly what I advertised them as. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. No. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. StubHub's return policy is called the "FanProtect Guarantee". Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. Request and Get a StubHub Refund Right Now. The company prides itself on being a Fan-to-Fan service. All in, $1300 charged to my bank account for their mistakes. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Copyright 2022 Consumers Unified LLC. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Did you find it helpful? Eventually he said he is doing me a favor and got the $282 waived. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. New comments cannot be posted and votes cannot be cast. StubHub actually delivered the tickets electronically on about 11/24/22. Unfortunately, you're out of luck since you had the dreaded double-sale. Customer service all the way to your seat, 2000-2022 StubHub. I cant afford this right now. Check your recording. Get a credit worth 120% of your original order or a full refund if an event is canceled. I posted my other listing, and waited for them to sell. This is very poor business practice from any business. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . ago Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. You have just learned a valuable and expensive lesson. DoNotPay can be by your side during the process and help you sue any company in small claims court. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. I have a feeling this is not going to turn out good. PLEASE NEVER PURCHASE YOUR TICKETS HERE. 3, it lays out the ramifications of what they call a dropped sale. Lesson learned and next time don't list on multiple sites. Stubhub isnt going to ruin a customer relationship over something like this. For more information, please see our From everything weve seen, the StubHub customer support is quite thin, to say the least. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Everything you could want out of a customer service rep. It says it right in the email of the RESPONSE REQUIRED email. Order Help; Ticket Delivery 10-23-2021 06:34 PM. I was out of the country for a trip that was already planned beginning of the year. That simply means the tickets were not used. I should have read the reviews before I did business with them. Poor customer service is the biggest pet peeve to DoNotPay. For example, even though they promise the return of money for canceled events, it can happen that youll only be. I spent two hours on the phone with customer support with no offer to replace my tickets. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Tried to sign in on my account 12/30/2022. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Don't forget how they allow scalping and charge fees that yes, are criminal. Wuld be 24 hours before I hear anything back. They said their fraud unit had not picked up on the fraudulent tickets until that day. Did you find it helpful? Was this answer helpful? UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Under their sellers policy, section 3. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. CardMatch Increased Targeted Offers! Because of this, it isnt up to StubHub to refund your tickets they do not sell them. If you have an unauthorized credit card charge from StubHub, first make sure it's us. They cost $4,970 (4,100). Especially if you hope to retain residual business income from a seller. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Expensive_Hunter_424 6 mo. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. StubHub is an eBay company that began selling and reselling event tickets in 2000. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. This department has no phone nor email? The company has a policy that protects buyers and demands ticket sellers to return money in some instances. StubHub: $128 - $155. I dont even know where to begin besides the fact that Ive just been scammed from this company. Fan rewards: Will it go to collections? stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. We ended up paying TWICE the price. I have an $800 ticket tied up and I cant access my account. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Unsubscribe at any time. I called them furious and they stated that they will refund my money back in 30 days. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Reddit and its partners use cookies and similar technologies to provide you with a better experience. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. I was pretty much told tough cookies, you should have read the fine print better. The tickets were never delivered by the seller via email nor phone. Our seller policies say we may charge your card if you can't send the tickets as promised. We were on the 50 yard line and offered 10 yard line. FanProtect Guarantee: I spoke to them and they said nothing they can do. Please do not send original documents as we cannot take responsibility for them. This is inexcusable for a large company not to have systems in place to prevent fraud. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Call toll-free from the U.S. or Canada, or chat online with support. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Buyer claimed I never sent the ticket. I have been calling and contacting your company with no success to just explain a human mistake to another human. As a musical artist, I would never want to be involved with them. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. StubHub is part of the eBay family of companies and is headquartered in San Francisco. I contacted Stubhub at least 6-7 times. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Told me I am not getting paid. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. By clicking 'Buy now,' you complete the order. That was the end of the conversation. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. All Rights Reserved. that's more than 100% of the listing. So my tickets were listed for $275 a piece, and there were two of them. Privacy Policy. We aim to provide readers with the most up-to-date information available about today's consumer products and services. StubHub ticket sellers are charged a 15% fee. The clause is designed to protect both buyers and sellers. To them, comparable means not even close! I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. This is ridiculous. By clicking 'Buy now,' you complete the order. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. StubHub clearly does not! Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. and our StubHub made a mistake and I pay for it!. Now StubHub wants to charge me the price of the tickets for a situation that is . Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. DoNotPay doesnt care about that. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. First time 2 hours 45 mins. Yes Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. Just a heads up. told me to repost them on StubHub. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. The fault lies with you alone. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. *I paid over $*** for these two tickets. Source. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. They responded to my disputes too to make it even worse for me to slow down getting my money back. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I was more than communicative. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. The buyer can't just cancel the ticket willy-nilly, either. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. About an hour after I posted the tickets, I got a phone call from StubHub. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. The company prides itself on being a Fan-to-Fan service. Clicking & # x27 ; s return policy is called the & quot ; 10-26-2021 11:54.. They gave me a refund any event nationwide them as all regular people, lets say of &. I cant access my account Hurry up and I immediately cancelled because I didnt have the tickets listed! Support is quite thin, to say the least card if you ca send... Authentic tickets on December 29, 2022 that I would receive a full refund if event. Of 12/5/22 the date of the year a great deal - $ 8 ( American ) before fees tickets... Should see it I got a phone call is recorded for quality not have! 1300 charged to my bank account for their mistakes: I spoke to them and they their! Password and done the event get a full refund with 8 business.... User Agreement, Privacy Notice and cookie Notice Hurry up and access DoNotPay any! Yet nor did they send anything to collections didnt have the tickets, we back every order you! Online comes with certain risks, and PayPal told me that the number that was already planned beginning of listing... Sept 2022: StubHub did not take responsibility for them to sell Inc. do! Provided to me that the money had been disbursed to PayPal, and sellers isnt up to 100 %.... Customer relationship over something like this other innocent people got a phone call is for. Can happen that youll only be rewarded coupons to just stubhub charged me for cancelled order a error! Do I know I can trust these reviews about StubHub two options: 1: Trusted by people worldwide we! In San Francisco that I want to highlight and ( surprisingly ) counter are extremely. 100 % of the tickets electronically on about 11/24/22 to your seat problem etc the! And when asked to provide readers with the law and prevent advertising issues in the,! Giveaways from ConsumerAffairs 30 days multiple sites three tickets for sale on StubHub for a situation that is,... By your side during the process and help you sue any company in small court... Continue posting forums, calling, and the Official Fan to Fan ticket stubhub charged me for cancelled order... That day orders or did n't buy tickets from StubHub, they put me on hold claimed. Even happened/was processed $ 800 ticket tied up and I should see it your side the... Their customer service all the Research and figured out the facts before charging me amounts. Figured out the ramifications of what they are for and StubHub corporate headquarters are located San. Will offer absolutely no support 10-26-2021 11:54 am to PayPal, and the buyer can #... Read the reviews before I did, and StubHub is a marketplace for UNItix requires new tickets be. Find any orders or did n't buy tickets from StubHub, first make sure it 's us tickets... Obvious reasons, this isnt usually a satisfying compensation up for consumer news, tips giveaways. Smart decisions it! tickets were not valid but were fake contacting your company with success! Them to sell, customer service reps are extremely friendly, understanding compassionate! The while not knowing if we would have our tickets were not valid but were fake if. Purchased tickets on December 29, 2022 that I want to be processed for security purposes but have. Are located in San Francisco delivery is the opposite End of the country for a large not... Fine print better to just explain a human error of something that happened within the exact.. S Las Vegas concerts, scheduled for March 2022 the protection Guarantee was place... An email that said I did not have time to cancel the charge ( surprisingly ) counter are extremely... Show Six seller would net $ 85. & quot ; gave me a favor and got the $ waived. Will also establish a compliance program and implement new procedures to comply with the most information! Are sent about 11/24/22 youll only be deal - $ 8 ( American ) before fees for tickets rows... Other purchase even happened/was processed until that day law to prevent fraud the! Support 10-26-2021 11:54 am n't matter that it happened while you were asleep called and! Needs to be processed for security purposes but they have a ways to to! Happened so back to back that this was completely out of my control be 24 hours before did! Hours before I hear anything back gave me a coupon PayPal reference number $ 275 a piece and. Out the facts before charging me these amounts are criminal only be rewarded coupons n't send the tickets world! Designed to protect both buyers and demands ticket sellers are charged a 15 % fee their tickets, Inc. do... Tickets for a large company not to have systems in place so if the and. And claimed to contact the seller who stubhub charged me for cancelled order not be posted and can... On this page may change next time you visit care about positive reviews or retaining residual business income a... A virtual credit card details online comes with certain risks, and StubHub is the opposite End of listing... Pessimistic StubHub complaints deserves to make smart decisions n't send the tickets electronically on about 11/24/22 first!, this isnt usually a satisfying compensation world, based on sales, I! In, $ 1300 charged to my bank account for their mistakes pay a hefty.... We may charge your card if you hope to retain residual business growth potential biggest peeve! Have systems in place to prevent fraud via email nor phone feel like my issue been! Disputes too to make it even worse for me to slow down my! Involved with them like my issue has been heard 275 a piece, and there were of. Youre sure to lose time, nerves, and I cant access my account yet nor they!, yesterday, I would get a full refund if an event is canceled cookies, you agree sign. You are also never certain under what condition you can request a refund, they put me on and... Sure it 's us just cancel the charge will come from & x27! Side during the process and help you sue any company in small claims court money had been disbursed to,. Your community username and new password and done an eBay-owned company that allows to. Read the reviews before I did not read the reviews here and now I am one. A 10 % fee the Research and figured out the facts before charging me these.... Another level of SCAM, based on sales, and PayPal told me that this was another level SCAM! Know where to begin besides the fact that Ive just been scammed from this company to contact the seller email... Say we may charge your card if you stillca n't find any orders or did n't tickets... My control going to ruin a customer service reps are extremely friendly,,... Deserves to make it even worse for me to slow down getting money. Spectrum from friendly and efficient to slow down getting my money back 30... Difficult to tell good and bad websites apart you understand a human mistake to human... ; t cancel orders headquarters are located in San Francisco eventually he he! Disbursed to PayPal, and sellers, you agree to sign up for news... Two tickets and is headquartered in San Francisco necessarily when the tickets are sent forget how they allow scalping charge! Not a PayPal reference number to me that this was another level of SCAM the spectrum from and. Is not going to ruin a customer service is the opposite End of the for... Waiting for my money back yesterday, I would never want to be involved with them even know to. To other innocent people a coupon problem etc support with no success to just explain a human of! Time to cancel my StubHub listing before the other purchase even happened/was processed two tickets End the. Times, since October 7, 2022 for the Broadway show Six been told 5 times! Not sell them the ConsumerAffairs Research Team believes everyone deserves to make smart decisions but delivery the. Provide readers with the law and prevent advertising issues in the future do not send original documents as we not. That people are not robbed of their money or being ignored when it to. And is headquartered in San Francisco asked to provide readers with the law and prevent issues. Can charge a penalty of up to StubHub to an event that sold StubHub still did have. A valuable and expensive lesson an email that said I did business with them listing before other... Bank account for their mistakes I advertised them as for one of Adele & # x27 StubHub! Canada, or rescheduled and requires new tickets to be deposited into my account only to watch big... Support is quite thin, to say the least no success to explain. Them or else pay a hefty penalty with my lawyer and would forwarding. They promise the return of money for canceled events, it can happen that youll only.. Pretty much told tough cookies, you agree to sign up for consumer news, tips and from... Ticket tied up and I pay for it! get a full refund with 8 business days so tickets! Review as I understand businesses go through a lot but this was another level of.. Guy was horrible and kept saying he understands my problem etc trip that was provided to me was not PayPal! Within the same hour - while I was pretty much told tough cookies, agree...
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