In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; Our trade marks are registered 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. By continuing to use . 8. service not directly linked to the application), and process your payments; Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. It is therefore up to the Customer to check the accuracy of the order and report any errors without delay. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources. The Customer is reminded that the personal data requested from the Customer is strictly required for the purposes of processing the Customers request for Services which may include, such as set forth in clause 1 here above, the purpose of registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the collection and processing of your passport application, the collection of your DNA sample, the collection and processing of your biometrics enrolment. We are not responsible for websites we link to We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. Ju jeni duke prdorur Internet Explorer pr t par faqen ton t internetit. 2.2. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . called 3D Secure v2 (3DS v2) that will comply with the new regulation. Select your country of residence and the country that you are visiting to be redirected to the correct page: Be genuinely held (where it states opinions). We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. TLScontact provides only the amenity where HMPO accredited laboratory personnel collects the DNA sample for testing purposes to the accredited laboratory. TLScontact Centre - Nigeria Create your TLScontact Account Registration to this site will allow you to check the status of your application step by step. All disputes arising from the purchase and sale transactions entered into pursuant to these Terms of Service regarding their validity, interpretation, performance, termination, consequences and implications that cannot be resolved amicably between TLScontact and the Customer shall be referred to the courts with jurisdiction in accordance with the provisions of ordinary law applicable in the country of the TLScontact Centre where you have submitted your Service order. This can be found on your appointment booking confirmation. Get in touch with our Feedback and complaints team: TLScontact aims to provide a first-class application experience. Be accurate (where it states facts); If you need to travel urgently, please contact UKVI for assistance. His Majestys Passport Office/UKVI Service Standards, which sets out information about His Majestys Passport Office/UKVIs customer service standards. We will never transfer your personal data in an unsafe or unsecure way. The Customer therefore agrees not to reproduce or use said studies, designs, models, prototypes, etc. To protect our rights, users, systems, and services. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards; If you wish to link to or make any use of content on our site other than that set out above, please contact us. Be genuinely held (where it states opinions); 6.1.1 The Customer is expressly advised that the right of cancelation towards TLScontact exists only for orders of Services placed exclusively via the Website. TLScontact will only use my email address for the purpose of participation in the survey. The e-mail address is not made public and will only be used for password reset and application process updates. 4.2 Payment data is encrypted before transfer and there are two protocols: For ecommerce card payments, a new authentication protocol is being introduced by the Card Schemes (Mastercard, Visa, American Express etc.) This Client may share your personal data with an applicable governmental, regulatory, or enforcement authority for the prevention of crime or terrorism. Address: For example, a third-party provider need to process your personal data to allow the payments of the services you have requested and to meet the applicable legal requirements. Registration onthis site will allow you to book an appointment and check the status of your application step by step. The store will not work correctly in the case when cookies are disabled. email@mailexample.com Please provide a valid email address in order to receive the confirmation mail from us. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. This Privacy Notice applies to all TLScontact services and by using our services you acknowledge having been informed that TLScontact collects, uses and discloses your personal data in accordance with this Privacy Notice. Any equipment or network or software owned or used by any third party. You can also exercise theses rights by contacting His Majestys Passport Office/UKVI when such rights relate to your application/service. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. All rights reserved. TLScontact does not do profiling. Be in contempt of court; HOW IS YOUR PERSONAL DATA USED? DP@tlscontact.com Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: Erase the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data). Contact Us - TLScontact VISA APPLICATION QUERIES If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we can help you as quickly as possible. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre We cannot control or direct how your personal data is used after transferring it to His Majestys Passport Office/UKVI since it acts as the data controller. If you do not agree to these terms, you must not use our site. In case you haven't activated your account, thank you for clicking on the link sent to your mailbox. 2019 - 2023 TLScontact. We are not responsible for the content or functionality of any of those external websites. OVERSEAS TRANSFER OF YOUR PERSONAL DATA We may make changes to our site HOW DO WE COLLECT YOUR PERSONAL DATA? Impersonate any person, or misrepresent your identity or affiliation with any person; Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We exclude our liability for all action we may take in response to breaches of this acceptable use policy. TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. The content on our site is provided for general information only. We may from time to time provide interactive services on our site, including, without limitation: We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Please do not attend our centre until you have been invited to do so. Given that subsequent amendments may be made to these Terms of Service, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre. Uploading content to our site If you want to know exactly what personal data will be collected for the required service, please contact His Majestys Passport office/UKVI for more information. These Terms of Service and the transactions resulting therefrom shall be governed by the laws applicable in the country of the TLScontact Centre where you have submitted your Service order. It is not intended to amount to advice on which you should rely. TLScontact does not provide visa services via Facebook, Instagram, or any other social media platform. For personal data concerning your related services (TLScontact acting as a data processor) For any and all claim with regard to the decision made with regard to your application please contact directly HMPO on the following link, Biometrics Enrolment service on the following link and for DNA testing on the following link. For more information about how long the Client keeps your personal data, please contact His Majestys Passport Office/UKVI. Personal details: name, email address and reference number; In case of material changes we will inform you by any appropriate means. Do not visit the Visa Application Centre until you have received this email. Promote sexually explicit material; By any other means of payment accepted by TLScontact after these Terms of Service have come into force. We may use your personal data to: Our call centre is available from Monday to Friday from 08:00 - 15:30. Government Authorities If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. Give instructions concerning the use of your data after your death the right to give us instructions concerning the use of your personal data after your death. We apply rigorous processes and process controls across our organisation and operate a single digital platform, TLSconnect to track all our activities and provide our government clients with real-time data on our operations and full traceability of all applications. We will share personal data with third parties: This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. When TLScontact acts as a data processor it collects and processes personal data only on behalf and under the instructions of its Clients. Send you communications and notifications concerning the status of your chosen service. TLScontact is a pioneering company specializing in providing Customer relationship management within a face-to-face environment. In case of material changes in these terms we will inform you by any appropriate means. For the purpose of harming or attempting to harm minors in any way; Orders of Services placed via the Website will only be accepted if the Customer has previously agreed to abide by these Terms of Service. Feedback and complaints may be submitted using the below form. In case you decide to turn off cookies we have these helpful links below for you. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. Loss of profits, sales, business, or revenue; Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received. twitter.com 21 Oct 2020 Update on UK Visa Application Centres: Our TLS contact Visa Application Centres in Nigeria are currently closed. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. Our site is made available free of charge. Due to the ongoing impact of Covid and global travel restrictions, UK Visas & Immigration are experiencing unpredictable demand across all visa routes. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. 7.9 If due to any breach of contract or negligence on the part of TLScontact, the Customer submitted passport is lost or damaged beyond a useable condition, then TLScontact will pay to the applicant the amount of the fees charged by the government of the Customer home country for the replacement of the lost or damaged passport through their normal replacement procedure, and TLScontact will assist the applicant with the same within its capacity. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. Attention: Fraud Alert. Profiling Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; In accordance with applicable national and/or European regulations, the Customer may have the right to access, alter and rectify its personal data such as the right to object, to data portability or to restrict processing. We may make changes to these terms The Customer has a cooling off period of 14 days, starting on the day following the day the service is subscribed to on line, to exercise his or her right of cooling off vis--vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. Google Analytics help TLScontact to understand how visitors engage with their sites or apps. This new centre complements bigger locations for UKVI in Ikeja, Lagos and in the Nigerian capital Abuja and enhances the services available to TLScontact visa applicants in Nigeria. JavaScript seems to be disabled in your browser. Why does TLScontact use cookies? User-generated content is not approved by us By using our site you accept these terms 1.6. TLScontacts liability We may however be required to hold some types of personal data longer to fulfil our statutory obligations or in accordance with the applicable statute of limitations. Find out all mandatory steps to apply for a UKVI visa. This is further demonstration of our commitment to Nigeria, . Travel Insurance that is 100% compliant with the Schengen requirements is mandatory for your visa application. 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