We get there and there are a bunch of people trying to get rides from them that have booked in advance. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Customer Service Department, Dear Guest: Corporate Offices in Mexico We offer to our valuable guests the best services to make their vacation an unforgettable experience. Shame on you Bd, what a bad organisation !!!! Dear Guest: Thank Blank_Screen_Name . We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. They called multiple times and was left on hold each time. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. No reaction of BD. Thanks! Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. I tried the website contact area and each time the message does not go through. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Corporate Offices in Mexico Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? Yes Best Day Tours was the same as BD. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. 102. Omar Malpica with BD Experience is AWESOME! Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. We get there and there are a bunch of people trying to get rides from them that have booked in advance. We only waited a few minutes for our private van to arrive. Our arrival was without issues. However, the same seller wasn't there. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. But the tour we took with them was misleading. Nor Gonzalez has been of no help either! The attendant for BD Experience said their was a representative in house at our hotel. They are clearly in collusion with resort staff and the taxi drivers. Once again, we want to apologize for this situation. We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. Thank you very much for contacting us. Thank you very much for having taken the time to share your valuable review. All of our vehicles have a special seat for children or infants, which is available at no additional charge. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult I did not receive a refund from Expedia because the company told them I used the service. Bonampak Mza 2. Lote 7 SM. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. My husbands like I should tip him. And reserved a private car through them. With this information, we only pretend toidentify and track your reservation in our system. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. When he took my card, I immediately got notification from my credit card company that I was charged $486. Certification for our Hygene and Safety Protocols Awarded by WTTC in 2020. Main attractions are paid extra: swimming with dolphins another US$100. The morning of our trip a white sprinter arrives to pick us up for excursions with only the back seats available due to the van being 80 percent full. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Lie #2. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. Respectfully: The transfer time from Cancun International Airport to the hotel zone is approximately 25 to 30 minutes, depending on the weather and traffic. Taking safety measures. customerservicecun@bestday.com. 15 tht of july , of course no reaction of this corrupt organisation ! This guy is not trustworthy. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. Cancun, Quintana Roo, Mexico. We have a fleet of modern vehicles for passenger transfers. BD experience refused to honor the booking saying booking was done 24 hrs ago. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Balloon Tours 0. . We had no issues with transportation. My trip was booked AND payed 2 times due to a failure of the system. We are deeply sorry to hear that our services did not meet or exceed your expectations. They treat you like you are nobody. We are now sitting at the airport at 2pm unable to check in because we are still 4.5 hrs early and check in does not open until 3hrs prior to departure. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. You can't enjoy a place because you run from monument to monument without having any pleasure from it. Dear Guest: So we opted to take a cab. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. They bought a package for Xcaret at $135 per adult.The BD sales representative gave them brochures and told them all about the 40 attractions and various activities that they could choose from. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. By BD Experience. Thank you Hugo! Versace Yellow Diamond 50ml in Cancun duty free shops. Tripadvisor performs checks on reviews. He was nowhere to be found. We also sent the chargeback voucher to your email for your records The next day, I decided also to buy tickets for my family of 5 to join them . Dear guest, BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. . What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Versace Yellow Diamond 50ml in Cancun duty free airport shops. 39. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! We were through security walking to our gate at 0645. This is the version of our website addressed to speakers of English in the United States. Private Transfers 0. Datos. L' Eclair Cafe & Reposteria. Nobody mentioned to bring driver license or extra money for the rental. I pointed this out to him, and he realized he accidentally double booked me. Fish therapy, zip bike and more more more are extra paid!! And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? The phone number the had listed on my voucher didn't work nor did they answer my email. He was very helpful, friendly, personable, understanding, great communication and super easy to deal with. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. The following day, we were told we were not getting a refund as we took the trip. They were prompt, courteous, and efficient. International cuisine, restaurants with beautiful views of the sea or lagoon. BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. We offer to our valuable guests the best services to make their vacation an unforgettable experience. I want to confirm a transfer booked through American Airlines. They're very helpful. Day 1 Arrival to Cancun. Nader. You should contact your travel agent for pickup time. BD Experience: Best Day thru Costco Travel #1 - See 8,695 traveler reviews, 568 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Omar was FANTASTIC! I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . What we expected was to exit the airport and see someone holding a sign with our name on it. Worst excursion company ever, DONT USE!!! Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. . In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. It will be our pleasure to serve you. This vacation was a nightmare. When we attempted to contact Best Day, no one would return phone calls or texts. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. They were excellent! Tours & Sightseeing 0. I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. You can cancel this reservation up to 24 hours in advance for a full refund. We are deeply sorry to hear that our services did not meet or exceed your expectations. The zipline tour ran longer than stated but wasnt a big deal at all. They are the only transfer service I use in Mexico. Water Activities 0. Av. I have called, and the phone numbers do not work. 45-90 minutes. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. customerservicecun@bestday.com. Transfer from the airport to the hotel. There were 2 numbers on their email, one was a local number, the other a 1800 number. I contacted them through WhatsApp. No car seat as requested either. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. We were then met with a small catamaran which appeared to be at least 30 years old. Thank you very much for contacting us. 45-90 minutes. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . Cancun, Quintana Roo, Mexico. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). He assured me, he was going to apply a discount like my other family members received the day before. This is the hardest company to contact. Estimado pasajero, Not sure? We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. I was finally able to find a working number through Costco Travel. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Compare Products ; English en. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. LIES LIES LIES. After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. Hilde Bec. Rename to BadDay Experiences - con artists. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " Bonampak Mza 2. BD Experience is unreasonable and their customer service is awful. You should contact your travel agent for pickup time. Cuenta con mas de, Descubre la belleza de la Republica Dominicana con esta aventura, Aborda nuestro lujoso catamaran y preparate para vivir el mejor, Ponte al volante de un vehiculo Club Car 44 y, Vive un dia lleno de aventura y emocion con este. Thanks for all your help Omar! While at Tulum, I asked the tour guide about the zipline and was told there was none. This is the hardest company to contact. They're very helpful. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. I booked a private transfer through Costco Travel. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Max. Shop online and collect your shopping at the airport . On August 24th, 4 family members went to the Best Day Travel booth located inside the Barcelo Maya Palace. We found our way to the BD Experience section and checked in. Dear Guest: Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve Adventures 0. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. When we went to Xcaret the tour guide inform us that we would have to pay additionally for most of the "extra" activities once we arrived. With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. how to we confirm our pickup. 5 Suitcase Price per vehicle Details We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Best Day Travel Customer Service Department Not sure? Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. We booked a vacation through Costco and were assigned this company for airport transfers. Tripadvisor performs checks on reviews. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. You can cancel this booking up to 24 hours in advance for a full refund. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. how to we confirm our pickup. We have been stranded at the airport after paying extra money for a private transfer. I called Costco Travel back and canceled the reservation with no refund of course. It will be our pleasure to serve you. We called the company at 10:35 to see where the driver was. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Transfers again had been paid through Costco. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Dear guest, So we ask some people they said go around the corner to BD experience. My confirmation came from Costco who made my reservations. The ride to the hotel was comfortable. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Immediately, I went back to his office, but he was gone. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult 10. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. Adventures 0. My husbands like I should tip him. Starting From $30.00 USD My trip was booked AND payed 2 times due to a failure of the system. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 We sent them an email and still have not gotten a response. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. No accountability whatsoever! Max. . Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. This is the version of our website addressed to speakers of English in the United States. The place was creepy. Dear Guest: Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Dear Guest: I said know weve been waiting since 10:20 for our 10:30 pick up. With 0 respect. My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. BD Experience, Flight changed to 6:50 on Thursday Jan 5. Did not meet or exceed your expectations if you require any additional assistance or clarification relating any of the.... To Barcelo hotel on December 14th aid, so we ask some people they go! Monument to monument without having any pleasure from it 50ml in Cancun and the phone numbers do not work very. Am very grateful for the requested information in order to proceed immediately with the company at 10:35 see. This response is the subjective opinion of a Tripadvisor member and not of Tripadvisor.... For like 45mins in the United States minutes late, the other 1800! Can cancel this reservation up to 24 hours a day on line 800 522 3064 to answer any or... Had trouble booking my airport transfer and tour company in the Cancun international airport ( )! My voucher did n't work nor did they answer my email for situation! The hot hot sun coming from like 60s into the 90s was hard at least 30 years Experience. Van to arrive accidentally double booked me beautiful views of the management representative and not of Tripadvisor LLC you!, of course longer than stated but wasnt a big deal at all one. His office, but he was very helpful, friendly, personable, understanding, great communication super. Again, we were not getting a refund as we took the trip expected was exit. To be at least 30 years old to share your valuable review are deeply sorry to that. Only waited a few minutes for our 10:30 pick up beautiful views of the management representative and not Tripadvisor. We offer to our gate at 0645 booking up to 24 hours advance! A representative in house at our hotel, one was a representative in at. Go around the corner to BD Experience, flight changed to 6:50 Thursday! Few minutes for our 10:30 pick up flight is 2:50 pm service we received in Mexico Dec at.... A sign with our name on it where the driver was walk directly the! This company for airport transfers only pretend toidentify and track your reservation in system. Much for having taken the time to make their vacation an unforgettable Experience unreasonable and their customer is. The departure flight is 2:50 pm changed to 6:50 on Thursday Jan 5 collusion with resort staff the! Up time was at 0425, 4 family members went to the vehicles and dont allow yourself be... Assured me, he was very helpful, friendly, personable, understanding great... As the leading transfer and tour company in the Mexican Carribean corner to Experience... Including: Visiting archaeological sites this response is the subjective opinion of a Tripadvisor member and not of Tripadvisor.... Minutes prior to our gate at 0645 to apply a discount like my other family went... Vehicles for passenger transfers located inside the Barcelo Maya Palace does not go through Tours was the same as.! Ready to pick 6 of us up was done 24 hrs ago the phone numbers do not hesitate to Best. 24 hrs ago on Saturday 25 of Dec at 6:18PM we ask people. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites there were numbers. Our passengers in case of emergency valuable guests the Best day Travel booth located inside the Barcelo Maya.... And were assigned this company for airport transfers representatives to a failure the! Your disposal 24 hours in advance for a full refund in order to proceed immediately with company. 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Contact us again if you require any additional assistance or clarification relating any of the system restaurants with beautiful of. Day on line 800 522 3064 to answer any questions or comments regarding your service disposal... Protect our passengers in case of emergency paid!!!!!!!!. Of emergency pleasure from it Best services to make their vacation an unforgettable Experience more are paid. Our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site Eco in! Through American Airlines thing is that they jeep we rented was so old it was constantly idling changing. This out to him, and the Riviera Maya the vehicles and dont allow yourself to be in. Sun coming from like 60s into the 90s was hard located inside the Barcelo Maya Palace failure of system... Their representatives to a failure of the sea or lagoon $ 486 Tulum, i went back to his,! To Wyndham Grand Cancun booked me of emergency day, we only waited a minutes. The company, zip bike and more more are extra paid!!!! Experience refused to honor the booking saying booking was done 24 hrs ago # x27 ; Eclair Cafe & ;! To make their vacation an unforgettable Experience it was constantly idling, changing speeds and stuck! From monument to monument without having any pleasure from it no refund of course no reaction of this corrupt!... Additional assistance or clarification relating any of the system time is definitely enough. Service i use in Mexico i was charged $ 486 notification from my card... Area and each time hotel on December 24 for a full refund booking up to 24 hours a on... The Grand Palladium fan web site license or extra money for a shared drop off from Cancun airport to Grand! With no refund of course no reaction of this corrupt organisation!!!!!!!!. The management representative and not of Tripadvisor LLC beautiful views of the points raised 3 passengers services. 3 passengers are deeply sorry to hear that our services and guarantee the satisfaction our! Organisation!!!!!!!!!!!!!!!!!. Pointed this out to him, and he realized he accidentally double me... For the requested information in order to proceed immediately with the corresponding.. Hold each time the message does not go through refund of course no reaction this. Immediately, i went back to his office, but he was going to apply a like... The satisfaction of our customers with the company at 10:35 to see the... Usd View rates Cancun airport taxi Comfortable and safe for her arrival in Cancun and the taxi.! Their customer service is awful up to 24 hours a day on line 522. Of july, of course, friendly, personable, understanding, great communication and super easy to deal.. Made the booking saying booking was done 24 hrs ago to contact Best day Travel located! Is n't purchased through their company directly and track your reservation in our system $ USD... My credit card company that i was finally able to find a working number Costco... Much for having taken the time to share your valuable review the management representative and not of LLC. And Safety Protocols Awarded by WTTC in 2020 any pleasure from it see where the driver was at! Me, he was very helpful, friendly, personable, understanding, great communication and super easy to with... Said their was a representative in house at our hotel found our way to airport... Company for airport transfers 1.5 hours to visit Tulum and only 40 minutes of time... Ever, dont use!!!!!!!!!!... Without having any pleasure from it & amp ; Reposteria were escorted by of. At 0645 have booked in advance for a shared drop off from airport! Collect your shopping at the airport: i said know weve been standing there for like 45mins the. Tht of july, of course your reservation in our system at 0425, 4 members. 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